Frequently Asked Questions
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Quick answers to the most common questions about OmniOrders. Use Ctrl+F / Cmd+F to search, or browse by topic below.
General
Section titled “General”What is OmniOrders?
Section titled “What is OmniOrders?”OmniOrders is a cloud-based Order Management System (OMS) that centralizes eCommerce operations — orders, inventory, products, purchasing, transfers, returns, and integrations — in one platform. It connects all your sales channels, warehouses, suppliers, and carriers so your team can manage everything from a single dashboard.
What integrations does OmniOrders support?
Section titled “What integrations does OmniOrders support?”OmniOrders integrates with 20+ platforms including Shopify, Amazon, eBay, WooCommerce, and more. It also connects with shipping carriers (FedEx, UPS, USPS, DHL), accounting tools (Xero, QuickBooks), and 3PL warehouse management systems like ShipEdge. See the Integrations Overview for the full list.
Does OmniOrders integrate with EDI or ERP systems?
Section titled “Does OmniOrders integrate with EDI or ERP systems?”Yes. OmniOrders supports enterprise-level integrations including EDI (Electronic Data Interchange) connections via CommerceHub, SPS Commerce, and OpenText. It also integrates with ERP systems like Xero and QuickBooks for seamless financial synchronization.
Can I set up custom user roles and permissions?
Section titled “Can I set up custom user roles and permissions?”Yes. OmniOrders includes a robust Role-Based Access Control (RBAC) system. Administrators can create custom roles with specific permissions, ensuring that team members only have access to the features, warehouses, and data necessary for their jobs.
Is there a mobile app for OmniOrders?
Section titled “Is there a mobile app for OmniOrders?”OmniOrders is a web-based application optimized for desktop and tablet browsers. There is no dedicated mobile app, but the interface is responsive and accessible from any modern browser on mobile devices.
How do I contact OmniOrders support?
Section titled “How do I contact OmniOrders support?”Visit omniorders.com for support options. You can also reach out through the feedback widget available on every documentation page, or contact your account administrator for organization-specific questions.
Orders
Section titled “Orders”Why can’t I edit an order?
Section titled “Why can’t I edit an order?”Only Draft orders can be edited. Once an order moves to Open or any other status, direct editing is locked. To make changes:
- Clone the order to create a draft copy
- Cancel the original order if needed
- Edit and submit the cloned order
For more detail, see Order Status & Workflow.
Why is my order stuck in error status?
Section titled “Why is my order stuck in error status?”Error status means the order has a problem that must be resolved before processing can continue — typically an address issue, inventory shortage, or configuration mismatch.
- Address issues — Use “Verify Address” to validate shipping information
- Inventory problems — Check that items are in stock at the fulfillment location
- Configuration errors — Review shipping method, carrier, and warehouse settings
Fix the underlying issue, then use Re-Open Order to return it to processing.
How do I release multiple orders at once?
Section titled “How do I release multiple orders at once?”Use bulk actions from the Orders view to hold or release groups of orders at once. Filter orders by status, select the ones you need, and apply the desired action. You can also set up automation rules to handle status changes automatically. See Managing Orders for details.
Can I customize order statuses or add new ones?
Section titled “Can I customize order statuses or add new ones?”Order statuses in OmniOrders are fixed system values and cannot be renamed or added to. However, you can:
- Use order tags to add custom labels
- Add notes to track additional information
- Create custom reports filtered by status
Does OmniOrders support B2B or wholesale orders?
Section titled “Does OmniOrders support B2B or wholesale orders?”Yes. OmniOrders supports B2B workflows through Customer Groups. You can segment buyers, apply specific wholesale pricing tiers, and set custom order routing rules based on the customer type.
Can I manage returns (RMA) in OmniOrders?
Section titled “Can I manage returns (RMA) in OmniOrders?”Yes. OmniOrders has a dedicated Returns module where you can generate Return Merchandise Authorizations (RMAs), track return shipments, and process items back into inventory once they are received and inspected.
Inventory & Warehouses
Section titled “Inventory & Warehouses”How often does inventory update?
Section titled “How often does inventory update?”Inventory syncs from connected integrations (like ShipEdge) based on your integration settings. Real-time updates happen for actions performed directly in OmniOrders. Contact your administrator to confirm the sync frequency configured for external warehouse connections.
What warehouses appear in the dropdown?
Section titled “What warehouses appear in the dropdown?”Only active fulfillment locations connected to your OmniOrders account and set to display in menus will appear. Specifically, they must be:
- Active (not archived or disabled)
- Connected to your OmniOrders account
- Set to display in menus
Why don’t I see all my fulfillment locations?
Section titled “Why don’t I see all my fulfillment locations?”The Warehouses page shows ShipEdge warehouses only. Local warehouses and other 3PL types are managed separately in the Fulfillment Locations section.
Does OmniOrders support dropshipping?
Section titled “Does OmniOrders support dropshipping?”Yes. Dropshipping is supported as a native fulfillment method. You can configure specific suppliers as dropship vendors, and OmniOrders will automatically route eligible orders directly to them for fulfillment without requiring you to hold the inventory.
What does “Not Data Available” mean?
Section titled “What does “Not Data Available” mean?”This message means the selected warehouse has no records for the current filters, or there is a sync issue. Check:
- Whether the warehouse has orders or inventory data
- Whether there is a sync issue with your connected integration
- Whether your filters are too restrictive — try clearing them
Transfers
Section titled “Transfers”Can I edit a transfer after creating it?
Section titled “Can I edit a transfer after creating it?”Only Draft transfers can be edited or removed. Once a transfer is confirmed, it cannot be edited or cancelled. Double-check all details before confirming.
What if inventory arrives damaged?
Section titled “What if inventory arrives damaged?”When receiving the transfer, adjust the received quantities to reflect only undamaged units. Document the damage in the receiving notes for your records.
How do I know when inventory arrives?
Section titled “How do I know when inventory arrives?”Monitor transfer status from the Transfers page. When the destination location receives items, the transfer status and received quantities update automatically.
Can I cancel a transfer?
Section titled “Can I cancel a transfer?”Only Draft transfers can be removed before they are confirmed. Once a transfer is confirmed, it cannot be cancelled — you would need to create a new transfer in the opposite direction to correct the inventory movement.