Zid Integration

Zid Integration

Connect your Zid store and sync everything automatically for Saudi and MENA e-commerce

Connect your Zid store to OmniOrders and manage everything from one place. Your products, orders, and inventory will sync automatically—no more manual updates or switching between platforms. Ideal for merchants selling in Saudi Arabia and the wider MENA region.

Quick Setup

Most stores connect in under 5 minutes. You’ll need admin access to your Zid store and API credentials from the Zid Partner Dashboard to get started.

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Why Connect Zid?

Connecting your Zid store to OmniOrders means new orders flow in automatically, inventory levels stay in sync across all your channels, and fulfillment updates push back to Zid the moment they happen — no manual imports, no overselling, and no switching between platforms.

Auto Sync Orders

New orders flow directly into OmniOrders as they come in—no delays or manual imports needed.

Real-Time Inventory

Stock levels update automatically across Zid and all your other channels. This prevents overselling.

Product Updates

Add or edit products in one place and changes sync everywhere instantly.

Tracking Updates

Shipping info and tracking numbers automatically update in Zid when orders ship.

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Before You Start

Gather these items before connecting—they make setup faster and smoother:

Zid Store Admin Access

You need admin permissions in your Zid store. Only admins can authorize apps and manage integration settings. Check your role in Settings → Users.

Zid Partner Account

Create an app in the Zid Partner Dashboard at partner.zid.sa to get OAuth credentials. You’ll need the Client ID and Client Secret for the OmniOrders integration.

Products Ready to Sync

Create at least one product with inventory enabled in Zid before connecting. This lets you verify the sync works correctly right after setup.

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Connect Your Zid Account

1. Go to Integrations

   In OmniOrders, click Integrations in the main menu, then click Add Integration

2. Select Zid

   Find Zid in the list and click the Configure button

3. Authorize Access

   You’ll be redirected to Zid. Log in if needed and review the permissions. Click Authorize to grant OmniOrders access to your store.

   What We Access

   OmniOrders only requests access to products, orders, and inventory—we never access customer payment info.

4. Configure Settings

   Back in OmniOrders, choose what to sync:

   • Products: Sync your product catalog
   • Orders: Import new orders automatically
   • Inventory: Keep stock levels in sync
   • Fulfillment: Send tracking info back to Zid

5. Start Sync

   Click Start Sync to begin importing your data. This may take a few minutes depending on your store size.

First Sync

The first sync imports your existing products and recent orders. After that, everything updates in real-time.

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What Gets Synced?

The Zid integration syncs products (names, SKUs, variants, images, pricing, inventory quantities), orders (line items, customer addresses, notes, payment and fulfillment status), and inventory updates — bidirectionally, so changes in either Zid or OmniOrders reflect on both sides in real time.

Products

• Product names and descriptions
• SKUs and barcodes
• Variants (sizes, colors, etc.)
• Images and pricing
• Inventory quantities

Orders

• Order details and line items
• Customer shipping addresses
• Order notes and metadata
• Payment status
• Fulfillment status

Inventory

• Stock levels by location
• Inventory updates (both directions)
• Low stock alerts

Fulfillment

• Tracking numbers
• Carrier information
• Shipment status updates

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Managing Your Connection

View Sync Status

Check if everything is syncing correctly:

1. Go to Integrations → Zid
2. View the sync dashboard showing:
   • Last sync time
   • Products synced
   • Orders synced
   • Any errors or warnings

Pause Syncing

Need to temporarily stop syncing?

1. Open your Zid integration settings
2. Toggle Sync Active to OFF
3. Syncing stops immediately (you can resume anytime)

Update Settings

Change what syncs:

1. Click Settings on your Zid integration
2. Toggle any sync option on/off
3. Click Save Changes

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Common Questions

How often does it sync?

Orders sync instantly when created. Products and inventory sync every 5 minutes or when you make changes.

Can I sync multiple Zid stores?

Yes! Connect as many Zid stores as you need. Each store syncs independently.

What about existing orders?

We import orders from the last 30 days during initial setup. Older orders can be imported on request.

Is my data secure?

Absolutely. We use OAuth 2.0 secure authentication and encrypt all data in transit and at rest.

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Troubleshooting

Orders Not Syncing

Problem: New Zid orders aren’t appearing in OmniOrders

Solutions:

• Check that Order Sync is enabled in integration settings
• Verify the order status—only paid orders sync by default
• Look for error messages in the sync log
• Ensure your Zid app has the correct permissions in the Partner Dashboard
• Try clicking Force Sync to trigger a manual refresh

Inventory Not Updating

Problem: Stock changes in Zid don’t update in OmniOrders (or vice versa)

Solutions:

• Confirm Inventory Sync is turned on
• Check if products are mapped correctly (same SKU in both systems)
• Verify inventory tracking is enabled for the product in Zid
• Allow up to 5 minutes for updates to sync

Connection Expired

Problem: Zid integration shows “Connection Expired” or “Authentication Failed” error

Solutions:

• Click Reconnect and authorize access again
• This happens if you revoked app access in Zid or changed permissions
• Regenerate your app credentials in the Zid Partner Dashboard if needed
• No data is lost—syncing resumes immediately after reconnecting

Duplicate Products

Problem: Products appear twice after connecting Zid

Solutions:

• Go to Products and use Merge Duplicates tool
• In the future, ensure products aren’t created in both systems before connecting
• Use SKU matching to prevent duplicates

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Best Practices

For New Users

1. Start Small: Connect your store and let the initial sync complete before making changes
2. Test First: Create a test order in Zid and verify it appears in OmniOrders
3. Map Locations: If you have multiple warehouses, map them to Zid locations for accurate inventory

For Multi-Channel Sellers

1. Centralize Inventory: Let OmniOrders be your source of truth for stock levels
2. Use SKUs: Keep SKUs consistent across all platforms for automatic matching
3. Set Buffer Stock: Configure safety stock levels to prevent overselling across channels

For Order Fulfillment

1. Enable Auto-Fulfillment: Let OmniOrders automatically fulfill orders when ready
2. Sync Tracking: Turn on tracking sync so customers get updates in Zid
3. Use Order Statuses: Map Zid order statuses to your OmniOrders workflow

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Need More Help?

Contact Support

Our team is here to help with setup, troubleshooting, or any questions. Get Support →

Zid API Docs

Learn more about the Zid API and developer resources. View Docs →

More Integrations

Explore other platforms and integration options. View Integrations →

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Pro Tip

Create your Zid app in the Partner Dashboard before connecting—you’ll need the OAuth credentials ready when you authorize OmniOrders.