Managing Products

Managing products in OmniOrders lets you create and organize your product catalog with full control over variants, pricing, images, and inventory details. Whether you’re selling simple products or complex items with multiple variants, OmniOrders provides flexible tools to manage your entire catalog.

Quick Start

Start with a single SKU product to get familiar with the form, then enable multiple variants when you need size, color, or other options.

Why Manage Products in OmniOrders?

OmniOrders is the central catalog for all your products — whether single SKUs or multi-variant items with sizes, colors, and styles. Create, edit, and organize products with rich descriptions, images, categories, supplier links, and barcodes, then sync them across all connected sales channels automatically.

Single & Multi-SKU Support

Create simple products or complex items with multiple variants (sizes, colors, styles) all from one form.

Rich Product Details

Add detailed descriptions with rich text formatting, images, categories, and supplier information.

Centralized Management

Manage all product information in one place - sync automatically to connected sales channels.

Flexible Pricing

Set cost, wholesale, and retail prices for each SKU with support for multiple price points.

Creating a New Product

1. Navigate to Inventory

   Click Inventory in the left sidebar under the Products section.

2. Click New Product

   In the top-right corner, click the New Product button. The product creation form opens.

3. Fill General Information

   Enter the product details:

   • Product Name: The main product name (required)
   • Description: Detailed product description with rich text formatting (optional)

4. Choose SKU Configuration

   Decide if your product has variants:

   • Single SKU: One version of the product (e.g., “Basic T-Shirt”)
   • Multiple SKUs: Product has variants like sizes or colors (e.g., “T-Shirt - Small/Blue”)

   Toggle “This product has various SKUs” to enable multiple variants.

5. Configure SKU Details

   For each SKU, provide:

   • SKU Code: Unique identifier
   • UPC/Barcode: Product barcode (optional)
   • Dimensions: Weight, length, width, height
   • Pricing: Cost price, wholesale price, retail price
   • Locations: Select fulfillment locations that will stock this SKU
   • Tags: Add tags for organization

6. Add Organization Details

   In the right sidebar, configure:

   • Brand: Select or create a brand
   • Categories: Assign product categories
   • Supplier: Choose the primary supplier

7. Upload Product Images

   Add product photos to help identify items:

   • Drag and drop images or click to browse
   • Upload multiple images
   • First image becomes the primary product image

8. Add Tags (Optional)

   Tag products for easy filtering and organization (e.g., “seasonal”, “clearance”, “best-seller”).

9. Save Product

   Click Save Product in the top-right corner. The product is created and appears in your inventory.

SKU Configuration Toggle:

Editing an Existing Product

1. Find the Product

   Go to Inventory and locate the product you want to edit by searching or scrolling.

2. Open Product Editor

   Click on the product row or click the edit icon to open the product editor.

3. Update General Information

   Modify the product name or description as needed.

4. Manage SKUs

   View all SKUs for the product. For each SKU you can:

   • Edit SKU details (pricing, dimensions, codes)
   • Add new SKUs (for products with variants)
   • Delete SKUs (if no longer needed)
   • Manage product options/variants

5. Update Organization & Images

   Change brand, categories, supplier, images, or tags in the right sidebar.

6. Save Changes

   Click Update Product to save your changes.

Understanding Single vs. Multiple SKUs

Single SKU Products

Use single SKU for products with no variants:

Examples:

• Unique items (e.g., “Custom Artwork”)
• Simple products (e.g., “Water Bottle”)
• Items without size/color options

Configuration:

• One SKU per product
• Simplified form with all details in one place
• Faster to create and manage

Multiple SKU Products (Variants)

Use multiple SKUs for products with options:

Examples:

• Clothing with sizes (S, M, L, XL)
• Products with colors (Red, Blue, Green)
• Items with multiple options (Size + Color combinations)

Configuration:

• Create options (e.g., “Size”, “Color”)
• Define values for each option (e.g., “S, M, L”)
• System generates all combinations automatically
• Configure pricing/details for each variant

Auto-Generation

When you create options, OmniOrders automatically generates all possible SKU combinations. For example, 3 sizes × 2 colors = 6 SKUs.

Product Form Sections

General Information

The main product details that appear across all SKUs:

• Product Name: Required field, appears in inventory lists and channels
• Description: Rich text editor for detailed product information with formatting

SKU Configuration

Configure inventory details for each SKU:

Basic Details:

• SKU Code: Unique identifier for this variant
• UPC/Barcode: Product barcode for scanning
• Type: SKU classification

Physical Properties:

• Weight: Product weight (used for shipping calculations)
• Dimensions: Length, width, height (for shipping and storage)
• Harmonization Code: Customs/duty code for international shipping

Pricing:

• Cost Price: Your purchase cost from supplier
• Wholesale Price: Price for bulk/wholesale customers
• Retail Price: Price for individual customers

Supplier & Locations:

• Supplier: Choose the primary supplier for this SKU
• Fulfillment Locations: Select one or more warehouse locations where this SKU will be stored
• Multiple locations can be assigned per SKU

Organization (Right Sidebar)

Organize products for easy filtering and reporting:

Type Product:

• Select the product type classification

Category:

• Assign one or more categories
• Create hierarchical category structures
• Categories sync to connected sales channels

Brand:

• Select existing brand or create new
• Click + to add a new brand
• Brands help organize products by manufacturer or product line

UOM (Unit of Measure):

• Select the unit of measure for this product

Product Images

Add visual references for your products:

• Upload Multiple Images: Drag and drop or browse for files
• Primary Image: First image uploaded becomes the primary
• Reorder Images: Drag to change image order
• Delete Images: Click × to remove images
• Maximum Images: System limits total images per product

Tags

Organize and filter products using custom tags:

• Add Tags: Type tag name and press Enter
• Remove Tags: Click × on any tag
• Existing Tags: Select from previously created tags
• Common Uses: Season, promotion, category, status

Example Tags:

• seasonal
• clearance
• best-seller
• new-arrival
• discontinued

Managing Product Options (Variants)

For multi-SKU products, options define how variants differ:

Creating Options

1. Enable Multiple SKUs

   Toggle “This product has various SKUs” in SKU Configuration.

2. Click Add Option

   In edit mode, click Add Option in the Product SKUs section.

3. Select Option Type

   Choose from predefined options (Size, Color, Material, etc.) or create custom.

4. Assign Values to SKUs

   For each SKU, enter the option value (e.g., “Small”, “Medium”, “Large”).

5. Save Option

   Click Save to add the option to all SKUs.

Editing Options

• Click Edit next to any option to modify values
• Update option values for specific SKUs
• Changes sync to all connected sales channels

Deleting Options

Warning

Deleting an option removes it from all SKUs. This action cannot be undone.

Click Delete next to an option and confirm to remove it.

💡 Best Practices

Use Clear SKU Codes

Create meaningful SKU codes that include product info (e.g., “TSHIRT-BLU-M” for Blue T-Shirt Medium). Easier to find and manage.

Add High-Quality Images

Upload clear product photos. First image appears in inventory lists, so make it count. Multiple angles help warehouse staff.

Set All Price Points

Always enter cost, wholesale, and retail prices. Accurate pricing helps with profit calculations and reporting.

Tag for Organization

Use consistent tags across products. Create a tagging strategy (e.g., season, category, status) and stick to it.

Assign Locations Upfront

Select fulfillment locations when creating products. Easier than updating later when orders start coming in.

Use Variants Wisely

Only use multiple SKUs when truly needed. Simple products are easier to manage. Reserve variants for size/color differences.

Common Workflows

Duplicating Products

To create similar products faster:

1. Create the first product with all details
2. Copy the SKU code, pricing, and settings
3. Create a new product and paste/modify the details
4. Adjust name, images, and specific differences

Bulk SKU Updates

When editing multi-SKU products:

1. Select multiple SKUs using checkboxes
2. Click Apply to Selected SKUs
3. Update fields you want to change (pricing, locations, tags)
4. Changes apply to all selected SKUs at once

Managing Product Images

Adding Images:

• Drag multiple images at once for faster upload
• Images upload in order dropped

Reordering Images:

• Drag and drop images to reorder
• First image is primary in inventory lists

Deleting Images:

• Click × on any image to remove
• Confirm deletion when prompted

Troubleshooting Common Issues

SKU Code Already Exists

Problem: Error message when saving: “SKU code already exists”

Solution:

1. Check if you already created this SKU
2. Search inventory for the duplicate SKU code
3. Either use a different SKU code or edit the existing product

Required Fields Missing

Problem: Can’t save product, no clear error shown

Solution:

1. Check Product Name is filled in (required)
2. For single SKU: Ensure SKU Code is entered
3. For multiple SKUs: Generate variants before saving
4. Look for red text indicating validation errors

Options Not Generating SKUs

Problem: Multiple SKUs enabled but no variants created

Solution:

1. Go to Options section in edit mode
2. Add at least one option with values
3. System automatically generates SKU combinations
4. Fill in remaining details for each generated SKU

Images Not Uploading

Problem: Images won’t upload or show error

Solution:

1. Check file size (large images may fail)
2. Ensure file format is supported (JPG, PNG, WebP)
3. Check you haven’t reached maximum images limit
4. Try uploading one image at a time

Supplier Change Affects All SKUs

Problem: Changing supplier updated all SKUs unexpectedly

Solution: This is intentional behavior. Supplier is set at product level and applies to all SKUs. If SKUs have different suppliers, create separate products.

Field Reference

Required Fields

• Product Name: Must be unique and descriptive
• SKU Code: Each SKU needs a unique code (for single SKU products)

Optional But Recommended

• Description: Helps warehouse staff and customers understand the product
• Brand: Makes filtering and organizing easier
• Categories: Syncs to sales channels for proper product placement
• Images: Visual reference for picking and packing
• Pricing: All three price points (cost, wholesale, retail) for accurate reporting

Advanced Fields

• Harmonization Code: Required for international shipping customs
• UPC/Barcode: Enables barcode scanning in warehouse
• Weight & Dimensions: Auto-calculates shipping costs and rates
• Tags: Custom organization and filtering

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Next Steps:

• Inventory Overview - View and manage all products
• Stock Management - Track quantities and stock levels
• Categories & Collections - Organize products with categories
• Purchase Orders Overview - Restock products from suppliers