Connect your Falabella marketplace account to OmniOrders. Sync products, orders, and inventory for Chile, Peru, and Colombia—manage everything from one central dashboard.
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title: Falabella Integration
description: Connect your Falabella marketplace account to OmniOrders. Sync products, orders, and inventory for Chile, Peru, and Colombia—manage everything from one central dashboard.
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<img src="/screenshots/falabella-icon.png" alt="Falabella" style="width: 80px; height: 80px; flex-shrink: 0; object-fit: contain;" />
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<p style="font-size: 2rem; font-weight: 700; line-height: 1.2; margin: 0 0 0.5rem 0; color: white;">Falabella Integration</p>
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Connect your Falabella marketplace and sync orders across Chile, Peru, and Colombia
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Connect your Falabella marketplace to OmniOrders and centralize your South American e-commerce. Orders from falabella.com flow into OmniOrders automatically—products and inventory sync so you manage everything from one dashboard.
<SupademoEmbed demoId="cmms98uub4md2f8nqwc7pvvk1" />
:::tip[Quick Setup]
You'll need a Falabella seller account and API access. Setup typically takes 10–15 minutes.
:::
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## Why Connect Falabella?
**Connecting Falabella to OmniOrders means orders from Chile, Peru, and Colombia arrive in one place, inventory stays in sync across all your channels, and fulfillment updates push back automatically—no manual imports, no overselling, and no switching between platforms.**
<CardGrid>
<IconCard title="Auto Sync Orders" icon="refresh-cw">
New Falabella orders flow directly into OmniOrders as they come in—no delays or manual imports needed.
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<IconCard title="Real-Time Inventory" icon="package">
Stock levels update automatically across Falabella and all your other channels. This prevents overselling.
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<IconCard title="Product Catalog Sync" icon="box">
Add or edit products in one place and changes sync to Falabella and your other marketplaces.
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<IconCard title="Tracking Updates" icon="truck">
Shipping info and tracking numbers automatically update in Falabella when orders ship.
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## Before You Start
Gather these items before connecting—they make setup faster:
<CardGrid>
<IconCard title="Falabella Seller Account" icon="shield-check">
You need an active seller account on Falabella marketplace (falabella.com). Apply through the Falabella seller portal if you don't have one.
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<IconCard title="API Credentials" icon="key-round">
Your Falabella API credentials from the seller dashboard. Contact Falabella support if you need API access.
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<IconCard title="Products Ready to Sync" icon="check-circle">
Have at least one product listed on Falabella before connecting. This lets you verify the sync works correctly right after setup.
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## Connect Your Falabella Account
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<Steps>
1. **Go to Integrations**
In OmniOrders, click **Integrations** in the main menu, then click **Add Integration**
2. **Select Falabella**
Find Falabella in the list and click **Connect**
3. **Enter Credentials**
Enter your Falabella API credentials when prompted:
- **API Key** or **Client ID**
- **API Secret** or **Client Secret**
- **Seller ID** (if required)
:::note[What We Access]
OmniOrders only requests access to products, orders, and inventory—we never access customer payment info.
:::
4. **Configure Settings**
Choose what to sync:
- **Products**: Sync your product catalog
- **Orders**: Import new orders automatically
- **Inventory**: Keep stock levels in sync
- **Fulfillment**: Send tracking info back to Falabella
5. **Start Sync**
Click **Start Sync** to begin importing your data. This may take a few minutes depending on your catalog size.
</Steps>
:::tip[First Sync]
The first sync imports your existing products and recent orders. After that, everything updates in real-time.
:::
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## What Gets Synced?
**The Falabella integration syncs products (names, SKUs, variants, images, pricing, inventory quantities), orders (line items, customer addresses, notes, fulfillment status), and inventory updates—so changes in either Falabella or OmniOrders reflect on both sides in real time.**
### Products
- Product names and descriptions
- SKUs and barcodes
- Variants (sizes, colors, etc.)
- Images and pricing
- Inventory quantities
### Orders
- Order details and line items
- Customer shipping addresses
- Order notes and metadata
- Fulfillment status
### Inventory
- Stock levels by location
- Inventory updates (both directions)
- Low stock alerts
### Fulfillment
- Tracking numbers
- Carrier information
- Shipment status updates
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## Managing Your Connection
### View Sync Status
Check if everything is syncing correctly:
1. Go to **Integrations** → **Falabella**
2. View the sync dashboard showing:
- Last sync time
- Products synced
- Orders synced
- Any errors or warnings
### Pause Syncing
Need to temporarily stop syncing?
1. Open your Falabella integration settings
2. Toggle **Sync Active** to OFF
3. Syncing stops immediately (you can resume anytime)
### Update Settings
Change what syncs:
1. Click **Settings** on your Falabella integration
2. Toggle any sync option on/off
3. Click **Save Changes**
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## Common Questions
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<IconCard title="How often does it sync?" icon="clock">
Orders sync instantly when created. Products and inventory sync every 5 minutes or when you make changes.
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<IconCard title="Which countries are supported?" icon="globe">
Falabella marketplace covers Chile, Peru, and Colombia. Orders from all three countries sync to OmniOrders.
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<IconCard title="What about existing orders?" icon="history">
We import orders from the last 30 days during initial setup. Older orders can be imported on request.
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<IconCard title="Is my data secure?" icon="lock">
Absolutely. We use secure API authentication and encrypt all data in transit and at rest.
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## Troubleshooting
### Orders Not Syncing
**Problem**: New Falabella orders aren't appearing in OmniOrders
**Solutions**:
- Check that **Order Sync** is enabled in integration settings
- Verify the order status—only confirmed orders sync by default
- Look for error messages in the sync log
- Ensure your API credentials are valid and not expired
- Try clicking **Force Sync** to trigger a manual refresh
### Inventory Not Updating
**Problem**: Stock changes in Falabella don't update in OmniOrders (or vice versa)
**Solutions**:
- Confirm **Inventory Sync** is turned on
- Check if products are mapped correctly (same SKU in both systems)
- Verify inventory is enabled for the product in Falabella
- Allow up to 5 minutes for updates to sync
### Connection Expired
**Problem**: Falabella integration shows "Connection Expired" or "Authentication Failed" error
**Solutions**:
- Regenerate your API credentials in the Falabella seller dashboard
- Update the new credentials in OmniOrders
- Ensure your seller account is active and in good standing
- No data is lost—syncing resumes immediately after reconnecting
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## Best Practices
### For New Users
1. **Start Small**: Connect your account and let the initial sync complete before making changes
2. **Test First**: Create a test order in Falabella and verify it appears in OmniOrders
3. **Map Locations**: If you have multiple warehouses, map them for accurate inventory
### For Multi-Channel Sellers
1. **Centralize Inventory**: Let OmniOrders be your source of truth for stock levels
2. **Use SKUs**: Keep SKUs consistent across all platforms for automatic matching
3. **Set Buffer Stock**: Configure safety stock levels to prevent overselling across channels
### For Latin American Operations
1. **Local Currencies**: Falabella uses local currencies (CLP, PEN, COP)—ensure your OmniOrders settings match
2. **Shipping Carriers**: Configure local carriers (Chilexpress, Blue Express, etc.) for accurate tracking
3. **Business Hours**: Consider time zones when scheduling syncs—Chile, Peru, and Colombia span multiple zones
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## Need More Help?
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<IconCard title="Contact Support" icon="message-circle">
Our team is here to help with setup, troubleshooting, or any questions. [Get Support
→](mailto:[email protected])
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<IconCard title="Falabella Seller Portal" icon="book">
Access the Falabella seller dashboard for account and API settings.
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<IconCard title="More Integrations" icon="layout-grid">
Explore other platforms and integration options. [View Integrations
→](/integrations/overview/)
</IconCard>
</CardGrid>
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:::tip[Pro Tip]
If you sell on multiple Latin American marketplaces (Mercado Libre, Linio, etc.), consider connecting Multivende to OmniOrders—it aggregates Falabella and other channels in one integration.
:::