Connect Multivende to OmniOrders for multi-channel marketplace management in Latin America. Sync products, orders, and inventory across Mercado Libre, Falabella, Linio, and your own store from one dashboard.
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title: Multivende Integration
description: Connect Multivende to OmniOrders for multi-channel marketplace management in Latin America. Sync products, orders, and inventory across Mercado Libre, Falabella, Linio, and your own store from one dashboard.
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<h1 style="font-size: 2rem; margin: 0 0 0.5rem 0; color: white;">Multivende Integration</h1>
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Multi-channel marketplace integration for Latin American platforms
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Connect Multivende to OmniOrders and centralize your Latin American e-commerce operation. Orders from Mercado Libre, Falabella, Linio, Dafiti, and your own store flow into OmniOrders—products and inventory sync automatically so you manage everything from one dashboard.
<SupademoEmbed demoId="cmms0xy5m4datf8nqwwaqfbr0" />
:::tip[Quick Setup]
You'll need a Multivende account and API credentials. Setup typically takes 10–15 minutes.
:::
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## Why Connect Multivende?
**Connecting Multivende to OmniOrders means orders from all your Latin American marketplaces arrive in one place, inventory stays in sync across channels, and fulfillment updates push back automatically—no manual imports, no overselling, and no switching between platforms.**
<CardGrid>
<IconCard title="Multi-Channel Orders" icon="layout-grid">
Orders from Mercado Libre, Falabella, Linio, Dafiti, and your own store flow into OmniOrders automatically.
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<IconCard title="Real-Time Inventory" icon="package">
Stock levels sync across all marketplaces and your store—prevents overselling and keeps listings accurate.
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<IconCard title="Product Catalog Sync" icon="box">
Add or edit products in one place and changes sync to all connected channels.
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<IconCard title="Tracking Updates" icon="truck">
Shipping info and tracking numbers automatically update in Multivende when orders ship.
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## Before You Start
Make sure you have:
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<IconCard title="Multivende Account" icon="shield-check">
You need an active Multivende subscription. Sign up at app.multivende.com if you don't have one.
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<IconCard title="API Credentials" icon="key-round">
Your Multivende API key and secret from the Multivende dashboard (Settings → API).
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<IconCard title="Connected Marketplaces" icon="store">
Have your marketplaces (Mercado Libre, Falabella, etc.) already connected in Multivende before linking to OmniOrders.
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## Connect Your Multivende Account
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<Steps>
1. **Go to Integrations**
In OmniOrders, click **Integrations** in the main menu, then click **Add Integration**
2. **Select Multivende**
Find Multivende in the list (under Marketplaces) and click **Connect**
3. **Enter API Credentials**
You'll need:
- **API Key** (from your Multivende dashboard)
- **API Secret**
:::note[What We Access]
OmniOrders only requests access to products, orders, and inventory—we never access payment or sensitive customer info.
:::
4. **Configure Settings**
Choose what to sync:
- **Products**: Sync your product catalog
- **Orders**: Import new orders from all connected marketplaces
- **Inventory**: Keep stock levels in sync across channels
- **Fulfillment**: Send tracking info back to Multivende
5. **Map Locations**
If you have multiple warehouses, map them to your Multivende fulfillment locations for accurate inventory routing.
6. **Start Sync**
Click **Start Sync** to begin importing your data. The first sync may take a few minutes depending on your catalog size.
</Steps>
:::tip[First Sync]
The first sync imports your products and recent orders from all connected marketplaces. After that, everything updates in real-time.
:::
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## What Gets Synced?
**The Multivende integration syncs products (names, SKUs, variants, images, pricing), orders (line items, customer details, shipping addresses, statuses), inventory quantities across channels, and fulfillment updates back to Multivende—automatically, as changes happen.**
### Products
- Product names and descriptions
- SKUs and barcodes
- Variants (sizes, colors, etc.)
- Images and pricing
- Categories and attributes
### Orders
- Order details and line items
- Customer information
- Shipping addresses
- Order status and notes
- Source marketplace (Mercado Libre, Falabella, etc.)
### Inventory
- Stock quantities by location
- Inventory updates (both directions)
- Low stock alerts
- Multi-channel availability
### Fulfillment
- Tracking numbers
- Shipping carriers
- Fulfillment status
- Shipment updates to marketplaces
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## Managing Your Connection
### View Sync Status
Check if everything is syncing correctly:
1. Go to **Integrations** → **Multivende**
2. View the sync dashboard showing:
- Last sync time
- Products and orders synced
- Any errors or warnings
### Pause Syncing
Need to temporarily stop syncing?
1. Open your Multivende integration settings
2. Toggle **Sync Active** to OFF
3. Syncing stops immediately (you can resume anytime)
### Update Settings
Change what syncs:
1. Click **Settings** on your Multivende integration
2. Toggle any sync option on/off
3. Click **Save Changes**
### Update API Credentials
If you need to regenerate your Multivende API credentials:
1. Create new credentials in your Multivende dashboard
2. Update them in OmniOrders integration settings
3. The connection will resume automatically
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## Common Questions
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<IconCard title="How often does it sync?" icon="clock">
Orders sync as they arrive. Products and inventory typically sync every 5–15 minutes or when changes occur.
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<IconCard title="Which marketplaces are supported?" icon="store">
Multivende connects to Mercado Libre, Falabella, Linio, Dafiti, and your own store. Connect them in Multivende first.
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<IconCard title="What about existing orders?" icon="history">
We import recent orders during initial setup. Older orders can be imported on request.
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<IconCard title="Is my data secure?" icon="lock">
Yes. We use secure API authentication and encrypt all data in transit and at rest.
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## Troubleshooting
### Orders Not Syncing
**Problem**: New marketplace orders aren't appearing in OmniOrders
**Solutions**:
- Check that **Order Sync** is enabled in integration settings
- Verify your API credentials are valid and not expired
- Confirm the marketplace is connected and active in Multivende
- Look for error messages in the sync log
- Try clicking **Force Sync** to trigger a manual refresh
### Inventory Not Updating
**Problem**: Stock changes don't sync between Multivende and OmniOrders
**Solutions**:
- Confirm **Inventory Sync** is turned on
- Check if products are mapped correctly (same SKU in both systems)
- Verify your Multivende account has inventory sync enabled
- Allow up to 15 minutes for updates to sync
- Check for rate limit messages in the sync log
### Connection Expired
**Problem**: Multivende integration shows "Connection Expired" or "Authentication Failed"
**Solutions**:
- Verify your API credentials are still valid in Multivende
- Check if the API key was rotated or revoked
- Regenerate credentials and update them in OmniOrders
- No data is lost—syncing resumes after reconnecting
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## Best Practices
### For New Users
1. **Connect Marketplaces First**: Set up Mercado Libre, Falabella, or other marketplaces in Multivende before connecting to OmniOrders
2. **Verify SKU Mapping**: Ensure your SKUs match between OmniOrders and Multivende
3. **Test One Order**: Create a test order in a marketplace and verify it flows through correctly
4. **Check Location Mapping**: Map warehouse locations accurately for correct inventory routing
### For Multi-Channel Sellers
1. **Centralize Inventory**: Let OmniOrders be your source of truth for stock levels
2. **Use Consistent SKUs**: Keep SKUs identical across all platforms for automatic matching
3. **Set Buffer Stock**: Configure safety stock to prevent overselling across marketplaces
4. **Monitor Ship Dates**: Latin American marketplaces often have strict ship-by dates—track them closely
### For High-Volume Operations
1. **Enable Auto-Fulfillment**: Let OmniOrders automatically process orders when ready
2. **Sync Tracking Early**: Enter tracking as soon as orders ship
3. **Monitor Sync Logs**: Check regularly for errors or delays
4. **Plan for Peaks**: During busy seasons (e.g., Cyber Monday in LATAM), ensure sync frequency meets demand
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## Need More Help?
<CardGrid>
<IconCard title="Contact Support" icon="message-circle">
Our team is here to help with setup, troubleshooting, or any questions. [Get Support
→](mailto:[email protected])
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<IconCard title="Multivende Docs" icon="book">
Check Multivende's documentation for API details and marketplace-specific requirements.
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<IconCard title="More Integrations" icon="layout-grid">
Explore other platforms and integration options. [View Integrations
→](/integrations/overview/)
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:::tip[Pro Tip]
Keep your product catalog in sync with OmniOrders before connecting—matching SKUs from the start prevents mapping issues and duplicate products across marketplaces.
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