Don't see your platform? Request a custom integration and let our team evaluate adding support for your eCommerce platform, marketplace, or shipping carrier.
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title: Request an Integration
description: "Don't see your platform? Request a custom integration and let our team evaluate adding support for your eCommerce platform, marketplace, or shipping carrier."
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<h1 style="font-size: 2rem; margin: 0 0 0.5rem 0; color: #0f172a;">Request an Integration</h1>
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Need a platform we don't support yet? Tell us what you need.
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OmniOrders connects with many eCommerce platforms, marketplaces, and shipping carriers—but we're always adding more. If your platform isn't listed, you can request it. Our team reviews every request and prioritizes based on demand and feasibility.
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:::tip[We're Listening]
Your feedback shapes our roadmap. The more detail you provide, the better we can evaluate and prioritize your request.
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## Why Request an Integration?
**Requesting an integration helps us understand what platforms matter most to our users. Popular requests get prioritized, and your input directly influences which integrations we build next.**
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<IconCard title="Shape the Roadmap" icon="trending-up">
High-demand platforms move up our development queue. Your request adds to the signal.
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<IconCard title="Get Early Access" icon="zap">
When we launch a requested integration, early requesters often get first access or beta invites.
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<IconCard title="Custom Solutions" icon="puzzle">
For enterprise or unique needs, we can discuss custom integration options and timelines.
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<IconCard title="Stay Informed" icon="bell">
We may reach out for feedback or testing if we move forward with your requested platform.
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## How to Request
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<Steps>
1. **Go to Integrations**
In OmniOrders, open **Integrations** from the main menu.
2. **Find the Request Card**
Click on **Email** for the custom integration request. Then click **Request Integration**.
3. **Contact Our Team**
Reach out via:
- **Email**: [email protected]
- **In-app chat**: Use the chat widget in the bottom-right corner
- **Subject line**: Include "Integration Request: [Platform Name]" so we can route it quickly
4. **Provide Details**
Include the platform name, what you use it for (orders, inventory, shipping), and any urgency. See the section below for a helpful checklist.
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## What to Include in Your Request
**The more context you provide, the faster we can evaluate and respond. Use this checklist when reaching out:**
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<IconCard title="Platform Name" icon="tag">
The exact name of the platform (e.g., Magento, Mercado Libre, ShipStation).
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<IconCard title="Use Case" icon="target">
What you need: order sync, inventory sync, product sync, shipping labels, or all of the above.
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<IconCard title="Volume & Urgency" icon="bar-chart">
Rough order volume and whether you need it soon or it's a future consideration.
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<IconCard title="API Availability" icon="code">
If you know the platform has a public API or developer docs, mention it—it helps our evaluation.
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### Example Request
> **Subject:** Integration Request: Mercado Libre
>
> Hi, I'd like to request an integration with Mercado Libre. We sell on Mercado Libre in Latin America and need to sync orders and inventory with OmniOrders. We process about 500 orders/month. Mercado Libre has a public API. Please let me know if this is on your roadmap.
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## What to Expect
**We review every request but cannot guarantee a timeline or that every platform will be built. Here's how the process typically works:**
- **Acknowledgment**: We'll confirm receipt of your request within a few business days.
- **Evaluation**: Our team assesses demand, API availability, and technical feasibility.
- **Prioritization**: High-demand platforms with solid APIs move up the queue.
- **Updates**: If we decide to build it, we may reach out for feedback or beta testing.
- **No Guarantees**: We can't promise a specific platform or date—but your input matters.
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## Alternatives While You Wait
**If your platform isn't available yet, consider these options:**
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<IconCard title="Manual Import" icon="upload">
Import orders or products via CSV when needed. Not ideal for high volume, but works for smaller operations.
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<IconCard title="Custom API" icon="plug">
If your platform has an API, we may offer custom integration services for enterprise plans. Ask our team.
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<IconCard title="Third-Party Connectors" icon="layers">
Some platforms connect through middleware (e.g., Zapier, custom scripts). We can advise on workarounds.
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<IconCard title="Check Back" icon="refresh-cw">
We add new integrations regularly. Check the [Integrations Overview](/integrations/overview/) for updates.
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## Common Questions
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<IconCard title="How long does it take?" icon="clock">
Evaluation is usually quick. Building a new integration can take weeks to months depending on complexity.
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<IconCard title="Is there a fee?" icon="dollar-sign">
Requesting is free. Custom or enterprise integrations may have separate pricing—we'll discuss if applicable.
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<IconCard title="Can I request multiple platforms?" icon="list">
Yes. Send one request per platform so we can track demand accurately.
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<IconCard title="What if my platform is niche?" icon="users">
We still want to hear from you. Niche platforms sometimes get built when demand is strong enough.
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## Need More Help?
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<IconCard title="Contact Support" icon="message-circle">
Reach out with questions or to submit your request. [Get Support →](mailto:[email protected])
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<IconCard title="Integrations Overview" icon="layout-grid">
See all available and coming-soon integrations. [View Integrations →](/integrations/overview/)
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<IconCard title="Setup Guides" icon="book">
Need help with an existing integration? Check our setup guides for step-by-step instructions.
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:::tip[Pro Tip]
Mention if others in your network or industry would benefit from the same integration. Community demand helps us prioritize.
:::