Connect your TikTok Shop to OmniOrders in minutes. Sync products, orders, and inventory automatically across both platforms with no manual updates required.
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title: TikTok Shop Integration
description: Connect your TikTok Shop to OmniOrders in minutes. Sync products, orders, and inventory automatically across both platforms with no manual updates required.
---
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<p style="font-size: 2rem; font-weight: 700; line-height: 1.2; margin: 0 0 0.5rem 0; color: white;">TikTok Shop Integration</p>
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Connect your TikTok Shop and sync everything automatically
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Connect your TikTok Shop to OmniOrders and manage everything from one place. Your products, orders, and inventory will sync automatically—no more manual updates or switching between platforms.
<SupademoEmbed demoId="cmmtakusq0h1xf3u9162ybsas" />
:::tip[Quick Setup]
Most shops connect in under 5 minutes. You'll need a TikTok Shop Seller Center account and seller permissions to get started.
:::
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## Why Connect TikTok Shop?
**Connecting your TikTok Shop to OmniOrders means new orders flow in automatically, inventory levels stay in sync across all your channels, and fulfillment updates push back to TikTok the moment they happen — no manual imports, no overselling, and no switching between platforms.**
<CardGrid>
<IconCard title="Auto Sync Orders" icon="refresh-cw">
New TikTok Shop orders flow directly into OmniOrders as they come in—no delays or manual imports needed.
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<IconCard title="Real-Time Inventory" icon="package">
Stock levels update automatically across TikTok Shop and all your other channels. This prevents overselling.
</IconCard>
<IconCard title="Product Updates" icon="box">
Add or edit products in one place and changes sync everywhere instantly.
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<IconCard title="Tracking Updates" icon="truck">
Shipping info and tracking numbers automatically update in TikTok Shop when orders ship.
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## Before You Start
Gather these items before connecting—they make setup faster and smoother:
<CardGrid>
<IconCard title="TikTok Shop Seller Account" icon="shield-check">
You need an active TikTok Shop seller account. Create one in [TikTok Seller Center](https://seller-us.tiktok.com/) if you don't have one yet.
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<IconCard title="Seller Center Access" icon="store">
You must have admin or owner permissions in TikTok Seller Center to authorize the integration and manage API access.
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<IconCard title="Products Ready to Sync" icon="check-circle">
Create at least one product with inventory enabled in TikTok Shop before connecting. This lets you verify the sync works correctly right after setup.
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## Connect Your TikTok Shop
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<Steps>
1. **Go to Integrations**
In OmniOrders, click **Integrations** in the main menu, then click **Add Integration**
2. **Select TikTok Shop**
Find TikTok Shop in the list and click the **Configure** button
3. **Authorize Access**
You'll be redirected to TikTok. Log in to your seller account and review the permissions. Click **Authorize** to grant OmniOrders access.
:::note[What We Access]
OmniOrders only requests access to products, orders, and inventory—we never access customer payment info or personal data.
:::
4. **Configure Settings**
Back in OmniOrders, choose what to sync:
- **Products**: Sync your product catalog
- **Orders**: Import new orders automatically
- **Inventory**: Keep stock levels in sync
- **Fulfillment**: Send tracking info back to TikTok Shop
5. **Start Sync**
Click **Start Sync** to begin importing your data. This may take a few minutes depending on your catalog size.
</Steps>
:::tip[First Sync]
The first sync imports your existing products and recent orders. After that, everything updates in real-time.
:::
---
## What Gets Synced?
**The TikTok Shop integration syncs products (names, SKUs, variants, images, pricing, inventory quantities), orders (line items, customer addresses, notes, payment and fulfillment status), and inventory updates — bidirectionally, so changes in either TikTok Shop or OmniOrders reflect on both sides in real time.**
### Products
- Product names and descriptions
- SKUs and barcodes
- Variants (sizes, colors, etc.)
- Images and pricing
- Inventory quantities
### Orders
- Order details and line items
- Customer shipping addresses
- Order notes and tags
- Payment status
- Fulfillment status
### Inventory
- Stock levels by location
- Inventory updates (both directions)
- Low stock alerts
### Fulfillment
- Tracking numbers
- Carrier information
- Shipment status updates
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## Managing Your Connection
### View Sync Status
Check if everything is syncing correctly:
1. Go to **Integrations** → **TikTok Shop**
2. View the sync dashboard showing:
- Last sync time
- Products synced
- Orders synced
- Any errors or warnings
### Pause Syncing
Need to temporarily stop syncing?
1. Open your TikTok Shop integration settings
2. Toggle **Sync Active** to OFF
3. Syncing stops immediately (you can resume anytime)
### Update Settings
Change what syncs:
1. Click **Settings** on your TikTok Shop integration
2. Toggle any sync option on/off
3. Click **Save Changes**
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## Common Questions
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<IconCard title="How often does it sync?" icon="clock">
Orders sync instantly when created. Products and inventory sync every 5 minutes or when you make changes.
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<IconCard title="Can I sync multiple TikTok Shops?" icon="store">
Yes! Connect as many TikTok Shop accounts as you need. Each shop syncs independently.
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<IconCard title="What about existing orders?" icon="history">
We import orders from the last 30 days during initial setup. Older orders can be imported on request.
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<IconCard title="Is my data secure?" icon="lock">
Absolutely. We use OAuth 2.0 secure authentication and encrypt all data in transit and at rest.
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## Troubleshooting
### Orders Not Syncing
**Problem**: New TikTok Shop orders aren't appearing in OmniOrders
**Solutions**:
- Check that **Order Sync** is enabled in integration settings
- Verify the order status—only paid orders sync by default
- Look for error messages in the sync log
- Try clicking **Force Sync** to trigger a manual refresh
- Ensure your TikTok Shop account is in good standing
### Inventory Not Updating
**Problem**: Stock changes in TikTok Shop don't update in OmniOrders (or vice versa)
**Solutions**:
- Confirm **Inventory Sync** is turned on
- Check if products are mapped correctly (same SKU in both systems)
- Verify inventory tracking is enabled for the product in TikTok Seller Center
- Allow up to 5 minutes for updates to sync
### Connection Expired
**Problem**: TikTok Shop integration shows "Connection Expired" error
**Solutions**:
- Click **Reconnect** and authorize access again
- This happens if you revoked permissions in TikTok Seller Center or changed account settings
- No data is lost—syncing resumes immediately after reconnecting
### Duplicate Products
**Problem**: Products appear twice after connecting TikTok Shop
**Solutions**:
- Go to **Products** and use **Merge Duplicates** tool
- In the future, ensure products aren't created in both systems before connecting
- Use SKU matching to prevent duplicates
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## Best Practices
### For New Users
1. **Start Small**: Connect your shop and let the initial sync complete before making changes
2. **Test First**: Create a test order in TikTok Shop and verify it appears in OmniOrders
3. **Map Locations**: If you have multiple warehouses, map them to TikTok Shop locations for accurate inventory
### For Multi-Channel Sellers
1. **Centralize Inventory**: Let OmniOrders be your source of truth for stock levels
2. **Use SKUs**: Keep SKUs consistent across all platforms for automatic matching
3. **Set Buffer Stock**: Configure safety stock levels to prevent overselling across channels
### For Order Fulfillment
1. **Enable Auto-Fulfillment**: Let OmniOrders automatically fulfill orders when ready
2. **Sync Tracking**: Turn on tracking sync so customers get updates in TikTok Shop
3. **Meet SLA Times**: TikTok Shop has fulfillment deadlines—use OmniOrders to stay on top of ship-by dates
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## Need More Help?
<CardGrid>
<IconCard title="Contact Support" icon="message-circle">
Our team is here to help with setup, troubleshooting, or any questions. [Get Support
→](mailto:[email protected])
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<IconCard title="TikTok Seller Center" icon="book">
Learn more about TikTok Shop and seller tools. [View Seller Center
→](https://seller-us.tiktok.com/)
</IconCard>
<IconCard title="More Integrations" icon="layout-grid">
Explore other platforms and integration options. [View Integrations
→](/integrations/overview/)
</IconCard>
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:::tip[Pro Tip]
Link your official TikTok account to your TikTok Shop in Seller Center before connecting—it streamlines the authorization flow and ensures full API access.
:::