Skip to content
OmniOrders Logo OmniOrders Docs

Multivende Integration

Multivende Integration

Multi-channel marketplace integration for Latin American platforms

Connect Multivende to OmniOrders and centralize your Latin American e-commerce operation. Orders from Mercado Libre, Falabella, Linio, Dafiti, and your own store flow into OmniOrders—products and inventory sync automatically so you manage everything from one dashboard.

Why Connect Multivende?

Section titled “Why Connect Multivende?”

Connecting Multivende to OmniOrders means orders from all your Latin American marketplaces arrive in one place, inventory stays in sync across channels, and fulfillment updates push back automatically—no manual imports, no overselling, and no switching between platforms.

Multi-Channel Orders

Orders from Mercado Libre, Falabella, Linio, Dafiti, and your own store flow into OmniOrders automatically.

Real-Time Inventory

Stock levels sync across all marketplaces and your store—prevents overselling and keeps listings accurate.

Product Catalog Sync

Add or edit products in one place and changes sync to all connected channels.

Tracking Updates

Shipping info and tracking numbers automatically update in Multivende when orders ship.

Before You Start

Section titled “Before You Start”

Make sure you have:

Multivende Account

You need an active Multivende subscription. Sign up at app.multivende.com if you don’t have one.

API Credentials

Your Multivende API key and secret from the Multivende dashboard (Settings → API).

Connected Marketplaces

Have your marketplaces (Mercado Libre, Falabella, etc.) already connected in Multivende before linking to OmniOrders.

Connect Your Multivende Account

Section titled “Connect Your Multivende Account”

  1. Go to Integrations

    In OmniOrders, click Integrations in the main menu, then click Add Integration

  2. Select Multivende

    Find Multivende in the list (under Marketplaces) and click Connect

  3. Enter API Credentials

    You’ll need:

    • API Key (from your Multivende dashboard)
    • API Secret

  4. Configure Settings

    Choose what to sync:

    • Products: Sync your product catalog
    • Orders: Import new orders from all connected marketplaces
    • Inventory: Keep stock levels in sync across channels
    • Fulfillment: Send tracking info back to Multivende

  5. Map Locations

    If you have multiple warehouses, map them to your Multivende fulfillment locations for accurate inventory routing.

  6. Start Sync

    Click Start Sync to begin importing your data. The first sync may take a few minutes depending on your catalog size.

What Gets Synced?

Section titled “What Gets Synced?”

The Multivende integration syncs products (names, SKUs, variants, images, pricing), orders (line items, customer details, shipping addresses, statuses), inventory quantities across channels, and fulfillment updates back to Multivende—automatically, as changes happen.

Products

Section titled “Products”
  • Product names and descriptions
  • SKUs and barcodes
  • Variants (sizes, colors, etc.)
  • Images and pricing
  • Categories and attributes

Orders

Section titled “Orders”
  • Order details and line items
  • Customer information
  • Shipping addresses
  • Order status and notes
  • Source marketplace (Mercado Libre, Falabella, etc.)

Inventory

Section titled “Inventory”
  • Stock quantities by location
  • Inventory updates (both directions)
  • Low stock alerts
  • Multi-channel availability

Fulfillment

Section titled “Fulfillment”
  • Tracking numbers
  • Shipping carriers
  • Fulfillment status
  • Shipment updates to marketplaces

Managing Your Connection

Section titled “Managing Your Connection”

View Sync Status

Section titled “View Sync Status”

Check if everything is syncing correctly:

  1. Go to Integrations → Multivende
  2. View the sync dashboard showing:
    • Last sync time
    • Products and orders synced
    • Any errors or warnings

Pause Syncing

Section titled “Pause Syncing”

Need to temporarily stop syncing?

  1. Open your Multivende integration settings
  2. Toggle Sync Active to OFF
  3. Syncing stops immediately (you can resume anytime)

Update Settings

Section titled “Update Settings”

Change what syncs:

  1. Click Settings on your Multivende integration
  2. Toggle any sync option on/off
  3. Click Save Changes

Update API Credentials

Section titled “Update API Credentials”

If you need to regenerate your Multivende API credentials:

  1. Create new credentials in your Multivende dashboard
  2. Update them in OmniOrders integration settings
  3. The connection will resume automatically

Common Questions

Section titled “Common Questions”

How often does it sync?

Orders sync as they arrive. Products and inventory typically sync every 5–15 minutes or when changes occur.

Which marketplaces are supported?

Multivende connects to Mercado Libre, Falabella, Linio, Dafiti, and your own store. Connect them in Multivende first.

What about existing orders?

We import recent orders during initial setup. Older orders can be imported on request.

Is my data secure?

Yes. We use secure API authentication and encrypt all data in transit and at rest.

Troubleshooting

Section titled “Troubleshooting”

Orders Not Syncing

Section titled “Orders Not Syncing”

Problem: New marketplace orders aren’t appearing in OmniOrders

Solutions:

  • Check that Order Sync is enabled in integration settings
  • Verify your API credentials are valid and not expired
  • Confirm the marketplace is connected and active in Multivende
  • Look for error messages in the sync log
  • Try clicking Force Sync to trigger a manual refresh

Inventory Not Updating

Section titled “Inventory Not Updating”

Problem: Stock changes don’t sync between Multivende and OmniOrders

Solutions:

  • Confirm Inventory Sync is turned on
  • Check if products are mapped correctly (same SKU in both systems)
  • Verify your Multivende account has inventory sync enabled
  • Allow up to 15 minutes for updates to sync
  • Check for rate limit messages in the sync log

Connection Expired

Section titled “Connection Expired”

Problem: Multivende integration shows “Connection Expired” or “Authentication Failed”

Solutions:

  • Verify your API credentials are still valid in Multivende
  • Check if the API key was rotated or revoked
  • Regenerate credentials and update them in OmniOrders
  • No data is lost—syncing resumes after reconnecting

Best Practices

Section titled “Best Practices”

For New Users

Section titled “For New Users”
  1. Connect Marketplaces First: Set up Mercado Libre, Falabella, or other marketplaces in Multivende before connecting to OmniOrders
  2. Verify SKU Mapping: Ensure your SKUs match between OmniOrders and Multivende
  3. Test One Order: Create a test order in a marketplace and verify it flows through correctly
  4. Check Location Mapping: Map warehouse locations accurately for correct inventory routing

For Multi-Channel Sellers

Section titled “For Multi-Channel Sellers”
  1. Centralize Inventory: Let OmniOrders be your source of truth for stock levels
  2. Use Consistent SKUs: Keep SKUs identical across all platforms for automatic matching
  3. Set Buffer Stock: Configure safety stock to prevent overselling across marketplaces
  4. Monitor Ship Dates: Latin American marketplaces often have strict ship-by dates—track them closely

For High-Volume Operations

Section titled “For High-Volume Operations”
  1. Enable Auto-Fulfillment: Let OmniOrders automatically process orders when ready
  2. Sync Tracking Early: Enter tracking as soon as orders ship
  3. Monitor Sync Logs: Check regularly for errors or delays
  4. Plan for Peaks: During busy seasons (e.g., Cyber Monday in LATAM), ensure sync frequency meets demand

Need More Help?

Section titled “Need More Help?”

Contact Support

Our team is here to help with setup, troubleshooting, or any questions. Get Support →

Multivende Docs

Check Multivende’s documentation for API details and marketplace-specific requirements.

More Integrations

Explore other platforms and integration options. View Integrations →